#RING CUSTOMER SERVICE UPDATE#
#RING CUSTOMER SERVICE FULL#

Rather like buying a new car and finding the satnav and radio disabled unless you pay extra monthly fees to use them. These gougers use hire-model practices for an accessory that you actually own.

#RING CUSTOMER SERVICE FULL#

Although I own the Ring doorbell, which is connected to my phone, I am only 'allowed' limited use of the full range of security features built into my Ring doorbell, unless I pay extra monthly fees per feature. I own a Ring electronic doorbell with a number of useful security features. At this point, I wouldn't even buy products Ring is affiliated with.ДЄnother distasteful, greedy, gouging company using the perpetually-owing-them business model. It has also been a constant pain, constantly alerting to me non-issues and turning my water off for no reason. *In addition, I bought a water flow sensor not made my Ring but endorsed by them. I personally will stay far away in the future. I do not recommend purchasing Ring products. Ring refused to stand behind their product, refund my purchase, or take responsibility for the defects and their cost to me. When the back camera started flashing 24/7 and disturbing the neighbors and my Airbnb guests customer service said I'd have to pay someone again to come and uninstall it, without reimbursement. Customer service said they'd send replacements, but would not reimburse installation costs, or pay to have the second cameras installed. The front one stopped working within 5 mins, and the back one within a couple days. I paid hundreds for spotlight cams for my front and back doors and additional hundreds to have them installed by a licensed electrician.

#RING CUSTOMER SERVICE UPDATE#

I did that and it was greatly improved, however it would be nice to be notified when there is an update that is necessary to keep things running at peak response. The loading time for a video after the activity was very very slow so I called, and they said I had to update the firmware. *We do have our settings tweaked so it doesn't go off any more than necessary, but the battery still runs low. For the amount that is charged for these doorbells they should be more precise and reliable as well as have a better battery life. I don't think people only mode is useful at all if it doesn't capture a person. We have it set up on people only mode, yet it catches the mail truck going by, but not a person walking past on the sidewalk, which is closer to the doorbell. I think that greatly reduces the reliability and makes it inconvenient to unscrew it and detach the wires to bring it in and charge it.

When it's hardwired it only charges at 10% per day.

Even though we have it hardwired in, they said we have to remove it and charge the battery if there are too many alerts.

I'm not so sure it was the best idea now. My old ring doorbell became very dysfunctional and eventually stopped working.

Ring customer service